Addressing Common Client
Questions About the Marketplace

This training is designed to help agents respond clearly and effectively to the questions clients ask most often about the Health Insurance Marketplace. The session will cover common areas of confusion such as eligibility, subsidies, enrollment deadlines, and plan differences.

Participants will gain practical strategies to explain complex information in simple terms, build client trust, and reduce misunderstandings during the enrollment process. By the end of the course, agents will feel confident guiding clients through their Marketplace options with professionalism and clarity.
Format

In-Person &
Virtual

Date

October 2nd
12:30pm EST

Language

Español

Translated captions available
Duration

1.5 Hours

Meet your instructor

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Rosa María Cordero Martel

Assistant Manager for NHP (Texas)
Rosa María Cordero Martel serves as Assistant Manager at NHP, representing the state of Texas. She also works as a trainer for the Medicare and ACA programs. With a strong commitment to agent development, Rosa María focuses on guiding and supporting new agents throughout their training process, equipping them with the tools needed to excel in sales and effectively navigate the platforms associated with these programs. Her mission is to provide the knowledge and guidance necessary for each agent to reach their full potential and achieve lasting success in their careers.